Hourly IT SupportServices
On-demand IT support billed by the hour for businesses that need expert help without a monthly contract. No minimums, no commitments.
What Hourly Support Covers
Expert IT help when you need it, for as long as you need it.
Break-Fix Support
Server crashes, network outages, email problems, and hardware failures resolved by certified engineers.
Project Work
Office moves, server migrations, network upgrades, and software deployments handled on a per-project basis.
Security Incidents
Virus removal, ransomware response, breach investigation, and security hardening on an as-needed basis.
Consulting
Technology planning, vendor evaluation, architecture review, and IT strategy sessions billed hourly.
Simple Process
Call or email with your IT issue
PTG engineer assesses the situation
Remote or on-site support begins
Issue resolved and documented
Billed only for time spent
Recommendations to prevent recurrence
IT Services
Hourly Support Questions
Is there a minimum number of hours?
No. PTG bills in 15-minute increments with no minimum commitment. You pay only for the time our engineers spend working on your issue.
How quickly can you respond?
Remote support typically begins within 1-2 hours. On-site visits in the Raleigh-Durham area are usually available same-day or next business day.
Should I choose hourly or managed services?
Hourly works best for businesses with occasional IT needs. If you need regular support, managed services provides predictable costs and proactive monitoring.
Ready to Get Started?
Contact PTG for a consultation. We assess your needs and recommend the right solution.